1. Introduction

BioMental Clinics (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information and Protected Health Information (PHI) are handled securely and in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA) and other data protection regulations. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, use our services, or interact with our content.
By using our website and services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect and process different types of information, including:

Personal Information: Name, email address, phone number, and any other information you voluntarily provide. Protected Health Information (PHI): If you are a patient or healthcare provider interacting with our services, we may collect health-related data necessary for facilitating healthcare services and communications. Technical & Usage Data: IP addresses, device information, browser type, and analytics data collected through cookies and similar technologies.

3. How We Use Your Information

We use collected information for: Providing Services: To deliver healthcare marketing solutions, CRM services, and other business functions related to patient acquisition and clinic operations.

Communications: To respond to inquiries, send updates, and provide customer support.
• Analytics & Improvements: To enhance our website, services, and marketing strategies based on usage data.

Legal & Compliance Obligations: To comply with applicable laws, enforce our agreements, and protect against fraud or security risks. We do not sell or share personal data for third-party advertising purposes.

4. How We Share Your Information

We may share your information under the following circumstances:

With Third-Party Service Providers: We work with HIPAA-compliant vendors (e.g., CRM platforms, email communication services) to support our operations. With Healthcare Providers: If you are a patient seeking information on mental health treatments, we may securely share your data with authorized clinics. For Legal Reasons: If required by law or to protect our rights, safety, or the safety of others.
All third-party partners are required to maintain strict confidentiality and comply with HIPAA and data protection laws.

5. Data Security & Retention

We implement industry-standard security measures to safeguard your information, including encryption, access controls, and secure data storage. We retain personal and health-related data only as long as necessary to fulfill its intended purpose or comply with legal obligations.

6. Your Rights & Choices

Under applicable privacy laws, you have the right to: Access & Review your personal or PHI data.

Request Corrections to inaccurate or incomplete information. Request Deletion of your data, subject to legal limitations. Opt Out of certain communications or data processing activities. To exercise your rights, please contact us.

7. Use of Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze traffic patterns. You can adjust cookie preferences in your browser settings.

8. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated “Effective Date.” We encourage you to review this policy regularly.

9. Contact Information

If you have any questions about this Privacy Policy or your data rights, please contact us.